Authentic Customer Connections
Do all of your team communicate effectively with customers?
Or do they go through the motions without making a genuine connection?
Does your team need a confidence boost to increase positive communication?
Imagine the benefits of a re-energised team who can confidently provide a memorable service.
The impact on your business could be huge.
Who’s this course for?
Authentic Customer Connections is for teams who want to develop a more authentic customer connection, increase customer loyalty and positively impact on the success of securing sales.
This programme involves practical, high-energy training designed to challenge and surprise.
The focus is on how to communicate rather than simply what to say.
- Know how to build influential relationships with customers using non-verbal communication including body language, emotional intelligence and voice
- Understand how to adapt their approach to suit individual customer needs
- Understand how to harness the power of storytelling to develop customer relationships
- Develop their ability to be active listeners who can successfully assess customer needs and know how to react and engage on the spot
- Recognise their own communicative strengths and employ the best of these to win sales
Contact Jo today
She would love to hear from you. Send a message or give her a call.Get in touch